FAQ

Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free shipping on all orders over $150 within Canada.

How long does shipping take?

Standard shipping takes 5–7 business days. Express shipping takes 3–4 business days. Orders are processed within 1–2 business days.

Can I return a fragrance?

We accept exchanges (not refunds) on unused, sealed products within 30 days of purchase with the original receipt. See our Returns & Exchanges page for full details.

Are your fragrances authentic?

Yes — 100% authentic. We source directly from authorized distributors and brand manufacturers.

Do you ship internationally?

Yes, we ship internationally. Delivery times and rates vary by destination. Contact us for more information.

Can I track my order?

Yes! Once your order ships, you will receive a tracking number by email. You can also track your order on our Track Order page.

Do you have physical stores?

Yes! We have 15+ locations across Ontario and Quebec. Visit our Locations page for addresses.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe.

How do I contact you?

Email: info@aurafragrances.ca
Phone: 1-204-894-8805